Refund Policy

Refund eligibility

Refunds are available for returns that meet our Returns & Exchanges Policy and pass inspection.

Refund process

To request a refund, email support@aquafitaustralia.com with your order number and wait for approval and return instructions. After the returned item is received and inspected, we will notify you of the outcome.

Processing time

Approved refunds are processed within 10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time to display the funds.

Refund method

Refunds are issued to the original payment method. We cannot send a refund to a different card, account or payment method.

Return shipping

The customer pays return shipping unless AquaFit Australia sent the wrong item or the product is defective.

This policy does not limit any mandatory rights available under the Australian Consumer Law.