Frequently Asked Questions

Orders and delivery

Where does AquaFit Australia deliver?

We deliver throughout Australia.

How long will my order take?

Orders are processed within 3 to 7 business days after payment confirmation. After dispatch, Standard Shipping is estimated at 5 to 8 business days and Express Shipping at 1 to 2 business days. The delivery estimate shown at checkout for the selected service applies. Remote areas, public holidays and circumstances outside our control may add time.

What shipping options are available?

Standard shipping is free with no minimum order. Express shipping is available for A$8.

How can I track my order?

Once your order is dispatched, we will email you a tracking code and link. You can also review order updates in your customer account.

Can I change or cancel an order?

Contact us as soon as possible at support@aquafitaustralia.com. We will try to help, but changes or cancellations cannot be guaranteed after processing has started.

Returns and refunds

How long do I have to request a return?

Eligible items may be returned within 14 calendar days of delivery. Items must be unworn, unwashed and returned with all original tags and hygiene seals intact.

Can swimwear be returned?

Swimwear is eligible only when the hygiene seal and all original tags remain attached and the item shows no sign of wear, washing, scent, staining or damage.

Who pays for return shipping?

The customer pays return shipping unless AquaFit Australia sent the wrong item or the product is defective.

How do I request a return?

Email support@aquafitaustralia.com with your order number, the reason for the request and photographs when relevant. Wait for approval and return instructions before sending the item.